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Legal Notices
Privacy Policy
At Spring Hill Herbal Company we
protect your privacy as if it were our
own. We use the information you provide to us for
four purposes only: to process your order(s), to
reply to your questions, provide our newsletter
via email and to incorporate your feedback into
improvements to our Web site. We will not give,
sell, or rent your personal information or
specific account activity to anyone for any reason
except as required by law.
Our Secure
Ordering
At Spring Hill Herbal Company we
use Secure Socket Layer (SSL) technology to
encrypt the information you send us when you place
your order. The information is encrypted on your
computer, sent through the Internet as jumbled
code, and decoded on Spring Hill Herbal Company's
secure server. It cannot be read in
transit.
Credit Card Fraud
Protection
All major credit card companies
protect cardholders against fraud, subject to a
$50 deductible. Spring Hill Herbal Company will
protect you for this $50 portion in the highly
unlikely situation that you ever encounter an
inappropriate charge involving our
company.
Optional Phone
Ordering
If you are still skeptical about
placing your order online, you may place your
order over the phone at (718) 324-1530 or via fax
at 718-994-5754 during customer service hours:
Monday through Thursday from 10am-6pm EST;
Saturday from 10am-3pm EST.
Information We
Collect
In designing our website, we
started with the simple belief that customer
service is our number one priority. Therefore the
customer information we collect is used to enhance
our services to you, our customer.
When you visit our
website, we collect information about your visit.
We collect your IP address, browser type,
domain name, and we log the length of time of your
visit and the number of times you visit and
purchase from us. We assign you a unique internal
identifier to help keep track of your future
visits. We use this information to gather
aggregate demographic information about our
visitors, and we use it to personalize the
information you see on our website and the emails
you receive from us (should you grant us
permission to send to you). We keep this
information for our internal use; we do not share
it with others.
Our site uses cookies to
store information between visits to our site.
Cookies are a mechanism to remember information
about a visitor from one page to another. Web
browsers store cookies so that the browser itself
can remember some information and then, on
request, pass all that information up to the
server at one time. We use cookies to remember
your name and the contents of your shopping cart.
This allows you to leave our site, come back
later, and still have the contents of your
shopping cart intact. It also lets us personalize
your experience at Spring Hill Herbal Company,
tailoring the content to your interests. Our
website requires the use of cookies. Turning off
cookies or rejecting the Spring Hill Herbal
Company cookie will prevent you from accessing the
website.
When you subscribe to our
newsletters or submit a question to "Ask Makara",
Spring Hill Herbal Company, we will asks you for
contact information (your name and email address).
When you sign up for our newsletter we use your
name and email address to send you our Natural
Jamaican Living Newsletter and to inform you of
sales and special offers. When you submit a
question to "Ask Makara" your question and answer
will be posted on the website for the public to
view. Your first name, city, and state will be
displayed. However, no information that would
allow others to contact you will be disclosed by
Spring Hill Herbal Company. We will use your email
address to send you the answer to your question
and for no other purpose unless you opt in for our
newsletter when you asked the question.
Recommend product to a
friend. The information collected is used to send
a one time only email to the friend letting them
know about the product that the user
recommends.
If you place an online order,
our secure order form requests contact, billing,
and financial information (such as your credit
card numbers for purchases). Contact information
from the order form (email address, name, billing
and shipping address, and phone number) is used to
send orders and information about our company to
you. Your contact information is also used to get
in touch with you should we have questions
regarding your order or should we need to notify
you of the status of your order. And yes, you can
opt not to get email from us, as described in the
opt-out section below. The financial information
we collect is used ONLY to bill you for products
you purchase. See the affiliate section
below. You may also place a autoship order that
will allow you to receive products on a regular
basis without the need to reenter that order every
time. You may cancel this order at anytime by
sending an email to
CS@SpringHillHerbal.Com
or calling 1-718-324-1530. You will
automatically be registered to receive our MONTHLY
newsletter unless you opt-out at the time of
purchase. You may opt-out at any later time by
following the unsubscribe instructions in the
newsletter or sending an email to
newsletter@SpringHillHerbal.Com.
To unsubscribe yourself,
CLICK
HERE and enter in your e-mail address and unsubscribe on the subject line.
We occasionally run our own online surveys
and we ask visitors for contact information (such
as email address) and demographic information
(such as zip code, age, or income level). We use
contact data from our surveys to send users
information about our company. You may opt-out of
the survey and also opt-out of any future mailings
at the time of the survey. The demographic
information is used to learn more about the types
of people who visit our site. This information is
not shared with any other parties currently. We
reserve the right to share this information with
other parties in the future in an aggregated
format that would not disclose any personally
identifiable information.
We run contests on our site
in which we ask visitors for contact
information (such as their email address). We
use this information to contact the winners and to
send visitors information about our company. Users
may opt-out of receiving future mailings at the
time they enter the contest; see the opt-out
section below. Contest information entered on our
site is shared with, a reputable third party
organization that manages the contest and randomly
draws the winner. Spring Hill Herbal Company.
based on this random drawing awards all prizes and
all customer information is returned to Spring
Hill Herbal Company.
Opt-Out
If you decide to opt out of
our newsletter, our emails provide you the
opportunity to opt out of receiving communications
from us. You can also opt-out by sending an email
to
CS@SpringHillHerbal.Com
with the word unsubscribe followed by your email
address in the subject line of the email.
Links
This site contains links to
other sites. Spring Hill Herbal Company is not
responsible for the privacy practices or the
content of such Web sites.
Delete/Deactivate
This
site gives you the following options for removing
your information from our database, to not receive
future communications, or to no longer receive our
service.
1.
You
can send email to
CS@SpringHillHerbal.Com
2.
You
can send mail to the following postal
address:
Spring Hill Herbal Company.
P.O.
Box 646
Grand Central Station
New York, NY 10163
3.
You
can call the following telephone number:
1-718-324-1530
Change/Modify
Our
site provides you the opportunity to correct or
update your account information. You can do this
by:
1.
Accessing
the "Register" page and clicking on "Register".
4.
Send
mail to the following postal address:
Spring
Hill Herbal Company.
P.O. Box 646
Grand
Central Station
New York, NY 10163
2.
You
can call one of the following telephone numbers:
1-718-324-1530
When
You Send Email to our Customer Service
Department
We provide email links on
our "Customer
Services " page that allow you to contact us
directly with any questions or comments you may
have. We read every message sent in and try to
reply promptly to every one. The information you
send us is used to respond directly to your
questions and comments. We also keep your email
correspondence on file so that we may better serve
you should you have additional questions in the
future. Your personal information is shared with
third parties (such as manufacturers) only with
your explicit permission.
How We Notify You of Changes to our Privacy
Policy
Whenever we change our privacy
policy, we will post a notice on our website
indicating that a new version is available. If
Spring Hill Herbal Company changes how it uses a
users personally identifiable information, the
user will be notified by email and they may
opt-out at that time. However, if you have
opted-out of all communication with the site you
will not be contacted, nor will your personally
identifiable information be used in this new
manner.
Contacting the Web Site
If you have
any questions about this privacy statement, the
practices of this site, or your dealings with this
Web site, you can contact:
5.
Customer Service
Spring Hill Herbal
Company.
P.O. Box 646
Grand Central
Station
New York, NY 10163
Phone:(718)
324-1530
Fax:(718) 994-5754
email:
CS@SpringHillHerbal.Com
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