Ordering Form

ORDERING INFORMATION

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MINIMUM ORDER: $10:00

We accept all orders, but must add a $3.00 service charge to orders below $10.00.

PAYMENT TERMS: All orders may be paid with check, Money Orders or COD ($7.00 UPS fee). If you like to pay by check or money order, simply print out your order from the check out area when you have completed all the information and mail it with your check or money order to Spring Hill Herbal Company, 983 East 86^th Street, Brooklyn, NY 11236. If we are out of stock on any items you order by mail we will send a refund check with your shipment for any items out of stock at the time of your order. We require prepayment on all retail orders. Wholesale customers\industry personnel may elect to submit our credit application, but until terms are established all orders are accepted on a prepaid basis only.

SHIPPING AND HANDLING: Unless otherwise requested we ship via United Parcel Service (UPS) – Ground Service. On all other orders the shipping charges will be applied at the current UPS rate. On some orders because of the heavy nature of some bulk ingredients your sales receipt may reflect a slightly higher shipping charge than you have calculated. This mainly applies to root/bark or some shredded items and related heavy bulk items of 10 lbs. or more.

3-Day select, 2^nd Day and Next Day Air shipping options are available for all orders. When desiring these options, please note your shipping request in the comments section of the order form and you will be contacted with the additional shipping costs for your approval before shipment is made.

EXPORT: International orders will require additional shipping & handling charges beyond those reflected on the order form. You will be notified of full shipping charges for your approval before your order is actually processed. We offer an export discount for all export orders of $500.00 or more. Please contact us at 1-718-272-2726 for more information about trade discount and delivery times.

QUANTITY PRICE BREAK: Please contact us about special quotes on quantities of products larger than those listed on our website.

SIMPLE RETURNS AND CREDIT: We offer 100% satisfaction of our products and service. If you are not 100% satisfied with your order, be assured that, with your assistance we will make every effort to resolve any problem quickly and easily. We will promptly issue a refund, credit or replacement, whichever you prefer. However we do not refund special order items.

To ensure your return are handled quickly and efficiently please be prepared to provide the order number, the invoice or sale number, and a brief reason for the return. Please follow the instructions listed below. Always inspect your shipment for any damage in transit. If damage has occurred, notify our Customer Service Dept. And the carrier immediately. Save all the packages for inspection. Customer Service will give you verbal authorization for all returns once you have contacted us. To receive full credit you must contact us within 15 days of shipment. After 15 days a 20% restocking fee will be paid. No credits or returns will be allowed after 30 days. All products must be returned in saleable condition to receive credit.

DAMAGED GOODS: We make an extra effort to ensure that your order is correct, properly packaged, and well protected in transit. Despite our best efforts, damage sometimes occurs during shipping. We do not accept responsibility for products damaged in transit, nor do we make damage claims for you. We strongly recommend that you always inspect your packages before signing. To expedite replacement of damaged products, we suggest that you place another order while the carrier is processing your claim.

CUSTOMER SERVICE: If you have any questions or problems with an order please call our Customer Service Department between the hours of 9:30am and 4:30pm EST Monday through Friday. Customer Service phone numbers: 718-272-2726. If you reach the voice mail system please leave complete information about your problem and we will try to have as much as possible resolved for you when we call you back.

	Click Here to Download the ORDER FORM in .pdf format.
(28.77 KB)